COVID-19 Response

Part One:   Before Your Appointment:

Please call ahead to schedule your appointment. We cannot accept walk-in patients.

When we speak to you over the phone, we will be asking you screening questions to make sure you are in good health before you attend our office. 

If you are feeling unwell please do not attend our office.  Call us to reschedule your appointment.

Please wear a mask when you visit our office. If you do not have a mask we will provide one for you when you arrive.

We keep our office door locked throughout the day and will let you in individually.  This allows us to ask a few screening questions at the door before you  enter to confirm you're feeling well.

When you enter we will provide  you with hand sanitizer that we will ask you to use.

​Our staff is fully vaccinated against the Covid-19 virus.

 We will remind you to keep your mask on at all times in our office except during treatment.

All of our staff will be wearing masks, gloves and uniforms, even our receptionists.

Our reception area has plexiglass to help maintain social distance between staff and patients.

We have reduced the  seating capacity in our waiting room, again to allow for plenty of space between patients.

 We are booking  patients in a way that keeps the number of patients sitting in our waiting room to a  minimum.

When  possible we are asking patients to come alone to their appointments to reduce the number of people in our waiting room and office.  We know there will be situations where this will not be feasible. 

 All of our office staff are screened daily and will not work if ill. If there is  any sign of any of our staff becoming ill they will be asked to get tested for Covid-19 as required, self-isolate at home as required and follow any other Public Health guidelines as necessary before returning to work.

 Our staff are physically distancing throughout the day and we are being mindful to ensure our patients physically distance as well in our office.

​​Part Two:  During Your Appointment: 

All of our staff  have appropriate personal protective equipment (PPE).   Depending on the procedure this may include a gown, face mask (N95), face shield and gloves.

Hospital grade gowns are worn over our uniforms and are changed after every patient as per Public Health guidelines, 

We have HEPA (High Efficiency Particulate Air) purifiers in each of our treatment rooms.

Part Three:  After Your Appointment:

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After your appointment we will escort you to our front desk and ensure that you are able to maintain physical distance in our reception area when checking out.

We will provide you with  hand sanitizer to use  before exiting the office.

Our staff has been terrific in adapting to the "new normal."  Each hour we are sanitizing the washroom and the waiting room frequently.

Dental offices in Ontario have stringent sterilization procedures that must be followed. 

Our  staff is very dedicated in ensuring that our instruments are sterilized to the same standard as in hospitals.

If you have any questions, concerns or thoughts you would like to share about our office procedures during this pandemic feel feel free to contact us by phone or by email.

 Sincerely,